Shipping policy
This Shipping Policy outlines the terms and conditions governing the shipment of orders placed at feraltidesstore.com.
1. Order Processing All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or federal holidays will begin processing the next business day. During peak seasons or promotional periods, processing times may be extended — we will notify you of any significant delays.
You will receive an order confirmation email immediately after purchase and a shipping confirmation email with tracking information once your order has shipped.
2. Domestic Shipping (United States) We ship to all 50 U.S. states, including Alaska and Hawaii. The following shipping options are available at checkout:
- Standard Shipping — 5–7 business days
- Expedited Shipping — 2–3 business days
Shipping rates are calculated at checkout based on order weight, dimensions, and destination.
3. International Shipping We ship to select international destinations. International shipping rates and estimated delivery times are calculated at checkout.
Please be aware of the following:
- Customs & Duties: International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the sole responsibility of the customer and are not included in our pricing or shipping fees.
- Customs Delays: Feral Tides Apparel is not responsible for delays caused by customs processing.
- Restricted Countries: We reserve the right to refuse shipment to certain countries due to legal or logistical restrictions.
4. Order Tracking Once your order ships, you will receive a confirmation email containing your tracking number. Tracking information may take 24–48 hours to update after the shipment is scanned by the carrier.
You can track your order directly through the carrier's website using the provided tracking number.
5. Shipping Carriers We partner with major carriers including USPS, UPS, and FedEx. Carrier selection is based on your location and chosen shipping method. We reserve the right to select the most appropriate carrier for your order.
6. Undeliverable Packages & Address Errors It is the customer's responsibility to provide a complete and accurate shipping address at checkout. Feral Tides Apparel is not liable for orders lost, delayed, or returned due to:
- Incorrect or incomplete addresses provided by the customer
- Failed delivery attempts
- Refusal of delivery by the recipient
If a package is returned to us as undeliverable, we will contact you at sales@feral-tides.com to arrange reshipment. Additional shipping fees may apply.
7. Lost or Stolen Packages If your tracking information shows your package as delivered but you have not received it:
- Check with neighbors and building management
- Contact the carrier directly to file a claim
- Email us at sales@feral-tides.com with your order number
We will do our best to assist, but Feral Tides Apparel is not responsible for packages confirmed as delivered by the carrier.
8. Damaged Packages If your order arrives damaged, please contact us within 7 days of delivery at sales@feral-tides.com with:
- Your order number
- Photos of the damaged item and packaging
We will work with you to resolve the issue promptly.
9. Order Modifications & Cancellations Orders can be modified or cancelled within 24 hours of placement, provided they have not yet shipped. To request a modification or cancellation, contact us immediately at sales@feral-tides.com. Once an order has shipped, it cannot be cancelled and must go through our return process.
10. Legal Compliance All shipments comply with applicable U.S. federal and state laws, including export control regulations. We do not ship prohibited or restricted items. By placing an order, you confirm that the importation of the ordered products into your country is lawful.
11. Contact Us For any shipping-related questions or concerns, please contact:
Feral Tides Apparel Email: sales@feral-tides.com Website: feraltidesstore.com
We aim to respond to all inquiries within 1–2 business days.