Refund policy
This Return & Refund Policy outlines your rights and our obligations regarding returns, refunds, and exchanges for purchases made at feraltidesstore.com.
1. Right to Return You have the right to return eligible items within 30 days of the delivery date. To be eligible, items must be:
- Unworn, unwashed, and unaltered
- In original packaging with all tags attached
- Free from damage caused by the customer
Final sale items, gift cards, and downloadable products are non-returnable.
2. How to Initiate a Return To start a return, contact us at sales@feral-tides.com with:
- Your order number
- The item(s) you wish to return
- The reason for your return
We will respond within 1–2 business days with return instructions. Do not send items back without prior authorization.
3. Refunds Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund via email.
- Approved refunds will be processed to your original payment method within 5–7 business days
- Partial refunds may be granted for items that are not in original condition
- Original shipping charges are non-refundable unless the return is due to our error
If you haven't received your refund after 7 business days, please check with your bank or card issuer, then contact us at sales@feral-tides.com.
4. Exchanges We offer exchanges for a different size or color, subject to availability. To request an exchange, email sales@feral-tides.com with your order number and the item you'd like instead. Exchanges are processed once the original item is received.
5. Defective or Incorrect Items If you received a defective, damaged, or incorrect item, you must notify us within 7 days of delivery at sales@feral-tides.com with photos of the issue. We will cover return shipping and provide a full replacement or refund at no cost to you.
6. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a defect or our error
- We recommend using a trackable shipping method — we are not responsible for lost return packages
- Return shipping costs are non-refundable
7. Consumer Rights Nothing in this policy limits or excludes your rights under applicable consumer protection laws, including rights under the Federal Trade Commission Act (FTC) or any applicable state consumer protection statutes.
8. Contact Us For any questions regarding this policy, please contact:
Feral Tides Apparel Email: sales@feral-tides.com Website: feraltidesstore.com